PRIVACY POLICY

At DOYLE optométristes & opticiens, we understand the importance of the privacy of your personal information. We have established policies and procedures to ensure that the personal information you provide us, in our online or in-store exchanges, are kept with the utmost care.

1. DOYLE collects personal information, which is useful to treat you as efficiently as possible.
2. DOYLE collects only relevant and necessary information. We limit its collection and use for our professional needs or your business needs, or to substantiate your optometric file and comply with the various legislation pertaining to it.
3. DOYLE obtains this information directly from you.
4. DOYLE must obtain your consent to collect, use or communicate your personal information. Your consent may be sent to us in writing, by phone or by email. When you provide us with personal information voluntarily, we take your consent for granted.
5. You may withdraw from our programs and services at any time, in person or by email.

GENERAL CONDITIONS
Benefit from all the freedom of the Web and all the attention of a true professional. Since eye health is a priority, our online shopping policies respect the regulatory requirements to offer you products in full compliance. By shopping at doyle.ca, you have the certainty that all our products are authentic and sold by professional opticians and optometrists. Our Web customers benefit from the same privileges as in-store customers. They can also visit the store for adjustment or repair of products purchased online.

This site is administered by Gestion Luc Doyle inc. (GLD), a company incorporated under the laws of the Province of Québec, with the goal of offering an online shopping experience and after sale service 24 hours a day, 7 days a week. These general conditions are applicable to all transactions between you and GLD. If you refuse these general conditions, GLD may not complete your request in any case. The general conditions may be changed without notice (…), so we invite you to consult this page regularly.

CONDITIONS REGARDING THE SALE OF PRESCRIPTION PRODUCTS

FRAMES AND SUNGLASSES
Since they have no direct serious impact on eye health, online sales of frames and sunglasses do not require any approval by one of our professionals.

OPHTHALMIC LENSES
The doyle.ca site sells certain types of ophthalmic lenses directly online, when the parameters allow. It is up to one of our professionals (…) to evaluate whether the order and the customer’s file are complete enough to approve the transaction, in compliance with the laws in force.

CONTACT LENSES
According to the different laws in force in the province or country of origin of the order, the following conditions could apply (...):

1. Only customers who have a valid file with DOYLE may reorder their contact lenses at doyle.ca.
2. Only customers who have a valid patient file with DOYLE may order their contact lenses at doyle.ca.
3. If the time since the last vision examination or eye health checkup has expired, the customer will be informed and invited to update his/her file by visiting a vision professional.
4. By completing the order form, the customer accepts the shipping conditions of the selected product and accepts (…) to pay the charges, according to the method indicated on the order form.
5. By completing the online order form, the customer accepts responsibility for the order and all the charges related to the online transactions.
6. DOYLE reserves the right to cancel any order for professional reasons.
7. DOYLE reserves the right to refuse to sell a product.

Steps to follow:

• Contact us at [email protected] before placing your order to take advantage of our price-matching guarantee, valid for 48 hours following your purchase.
• The competitor with the lowest price must have the product in stock; the product must be identical (including the number of lenses per box) and must be available from a recognized website, as determined by Doyle.
• Delivery and handling fees, sales tax and all other fees charged by the competitor will be included in the total when determining the final adjusted price.
• If the purchased product is eligible for a discount (i.e., a manufacturer’s discount), it will be reflected in Doyle’s net price.
• The guarantee is based on the competitor’s final price. As a result, we cannot combine this offer with any other discount or promotional code on our website. This offer applies to custom contact lenses, specially ordered lenses and rigid gas permeable lenses.
• This offer applies exclusively to contact lenses purchased on doyle.ca and not in clinics. Glasses are not eligible for the price match guarantee.