Categories
  • Eye exam and health
  • Online account and orders
  • Frames and lenses
  • Stores and business
Eye exam and health
How much is an eye exam?

At Doyle, an eye exam always includes fundus imaging, which allows us to see inside your eye and detect diseases more quickly and easily. For this comprehensive eye exam, a fee of $120 is required.

For people over 65 years of age, the eye exam is covered by RAMQ, but there is a $35 fee for the imaging.

Eye exams for children 17 and under are 100% covered by RAMQ.

How often should you see an optometrist?

Unless otherwise advised by your optometrist, it is recommended that you have one eye exam per year, especially if you wear contact lenses.

What age should you get your child's eyes tested?

Our professionals recommend a first eye exam at 6 months of age, and a second one around age 3. In addition, an eye exam before the first day of school is always a good idea. To learn more about children's eye exams, read our article on the subject.

What are dry eye symptoms and treatment?

Watery, burning or stinging eyes and blurred vision are all symptoms of dry eye. There are several solutions, such as moisturizing drops, warm compresses and reducing screen time. Find all our tips in this article.

When should you seek emergency eye care?

If you experience trauma to the eye, a flash of light, loss of vision or a blackout, it is imperative that you see an optometrist urgently. If you have blood in your eye, a stye or conjunctivitis, first consult our article on eye emergencies.

How do you book an optometrist appointment?

It's very simple! Check out your optometrist's availabilities in our real time agenda.

How long does an eye exam last?
The comprehensive eye exam takes about 30 minutes.
How do you get a copy of your prescription?
To get a copy of your prescription, simply make a request in store or write us via our chat service. Our team will send it to you by email. Please note that you do not need your prescription to place an order on our website – we take your prescription directly from your file.
What is the difference between an optician, an optometrist and an ophtalmologist?

An optician is a fully-trained eye care technician. They specialize in fitting glasses, frames and contact lenses. An optometrist is a professional responsible for primary eye care, such as eye exams and prescriptions. They also treat eye emergencies and many eye diseases. Finally, an ophthalmologist is a doctor who specializes in eye care. They are authorized to perform surgical procedures, as well as provide pre-operative and post-operative care.

How long is a prescription good for?
Unless otherwise specified by your optometrist, your prescription is valid for 12 months.
Online account and orders
How can you get help to log in to your online account?

First, make sure there are no spaces before or after your email.

If it still doesn't work, chat with our team!

How do you upload your contact lens prescriptions to order contacts online?
You do not need your prescription to order your contact lenses from Doyle! Simply indicate the number of boxes per eye, and our team will take care of the rest.
How long does it take to receive your contact lens order?
It all depends on the products you ordered! We have most spherical lenses in stock. For those types of lenses, please allow 2 to 5 business days for delivery. For toric lenses, multifocal contacts or any other type of special-order lenses, you can expect to receive them within 5 to 10 business days.
What carrier do you ship with?
Our orders are delivered by Canada Post or BoxKnight.
Can you order contact lenses online if you don't have an account with Doyle?

Unfortunately, no. First you must make an appointment with one of our optometrists. They will ensure that you are wearing a comfortable, well-fitting product that gives you the correct amount of oxygenation. You will also need a valid prescription to order contact lenses online. Book an appointment!

Can you order contact lenses online if your prescription from Doyle is more than 2 years old?

Unfortunately, no. You must book an appointment with your optometrist for a new eye exam before you can place your order online. Book an appointment!

How do you order contact lenses online at Doyle?

Here is how to order your contact lenses online on Doyle's website.

  1. Go to: https://www.doyle.ca/en/contact-lenses/products/
  2. Select the lenses you usually wear.
  3. Indicate the desired number of boxes per eye.
  4. Follow the instructions for payment and delivery.

Please note: it is normal that you do not need to include your prescription. Our team will get it from your medical file after your purchase.

Frames and lenses
Why can't you change your contact lens brand yourself?
You can't decide to switch to a different kind of contact lens without first talking to your optometrist. Your eye care professional can then make sure that the product you want to try is right for your eyes, in both comfort and oxygenation. Be aware that wearing contact lenses that don't fit your eyes properly can have negative consequences, such as lack of oxygen to your eyes, irritation or inflammation.
How should you care for your contact lenses?

Do not store your lenses in water. Always use fresh cleaning solution, and never mix it with the previous day's solution. Follow the recommended wearing time. Please note: daily lenses should be worn for one day only, even if you didn't wear them for a long time. To learn more, read our article on contact lens care.

Sleeping with contacts: a good or bad idea?
Unless you have the type of lens that allows for continuous wear, it is imperative that you remove your lenses before going to sleep.
How long do contacts last?
It depends on the type of lenses you wear. There are daily lenses (which are discarded every day), bi-monthly lenses (which are discarded every two weeks), and monthly lenses (which are discarded every month). For each type of lens, it is very important to respect the wearing time recommended by your professional and the prescribed replacement date.
Can you keep the same glasses frames and change lenses?
Yes, of course! As long as the frames are in good condition, it is possible to replace only the lenses.
What can you do with old prescription glasses?
If you wish to dispose of your old glasses, you can bring them to the boutique at your next appointment. We donate frames that are no longer in use to charitable organizations, such as Optometrists Without Borders.
How do you clean your glasses?

To properly clean your glasses, run them under warm water. Then, using a mild soap, gently massage the lenses and the entire frame to remove grease and other dirt. Avoid hot water and paper towels, which can damage your lenses! Learn more about how to keep your glasses clean and in good condition in our article.

Where do you craft your lenses?
Our team of experienced opticians craft the vast majority of lenses on site! All Doyle boutiques are equipped with lens-crafting laboratories. For specialty lenses, we work with three reputable external laboratories in Quebec.
Stores and business
Where are Doyle boutiques located?

Currently, we have 21 Doyle boutiques serving you from Quebec City to the South Shore. Find out which one is closest to you!

Do you accept applications?

Of course we do! We are always looking for new candidates to complete our various teams. Apply today!

Are Doyle boutiques franchises?
Doyle does not operate under a franchise model, but by association. We are one of the last groups in the industry to be 100% owned by Quebec professionals. Since 2015, we have been partnering with the best independent clinics in Quebec. By becoming co-owners, we can support our local associates while they focus on their practice and their clients.
Are you a Canadian company?

Doyle is a proud Quebec company! In December 1978, optometrist Luc Doyle founded Doyle in the heart of Montreal's historic St. Henri district - a family-owned and operated store that has been serving customers for over 40 years. The founder's son, Patrick Doyle, took over the business in 2015. Keeping the same values, but breathing new life into the group, Patrick has proudly announced the opening of his 21st boutique in December 2021! To learn more about our history, visit our About us page.

What is your relationship with the Charles-Bruneau Foundation and the Breakfast Club of Canada?
We have at heart getting involved in organizations related to youth and health. Over time, we have joined the Charles-Bruneau Foundation's Major Donors – since 2014, we have been donating $10 to the Foundation for every pair of Atelier78 glasses sold. And for the past 2 years, we have also partnered with the Breakfast Club of Canada during Black Friday week.
Do you accept sponsorship requests?

Every year, we choose to get involved in a few specific causes that will have significant impact, as evidenced by our partnership the Charles-Bruneau Foundation and Breakfast club of Canada

Our community is at the core of Doyle Optometrists & Opticians, and we are committed to helping our customers achieve their goals. As such, Doyle tries to accommodate as many requests as possible that fit within our annual budgets and the company's values.

Doyle considers sponsorships that are consistent with its values and objectives. We give priority to causes related to:

  • Education and youth
  • Health and research
  • Healthy living
  • Entrepreneurship

How the request works:

To facilitate the processing and tracking of your sponsorship request, please email your request to [email protected] 

Be sure to include the following information:

  • Name of your organization
  • Date of your event
  • Your sponsorship needs
  • A description of the event
  • A sponsorship plan and any other relevant documents

Please allow up to 4 weeks for processing. Whether our response is positive or negative, you will receive a response to your request. Please do not call for a follow-up before this time.

* In the event of a favorable response, Doyle will need to authorize any promotional material, including images or the company logo.

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