FREQUENTLY ASKED QUESTIONS

A comprehensive eye exam costs $130. Why?

At Doyle, in addition to including all tests recommended by the Ordre des optométristes du Québec, an eye exam always includes fundus imaging. This test allows us to see inside your eye and detect diseases more quickly and easily. 

For people 65 years of age and over, the eye exam is covered by RAMQ, but there is a $40 fee for the imaging. Although it is strongly recommended, the imaging test is not mandatory.

Eye exams for children 17 and under are covered 100% by RAMQ.

Unless otherwise advised by your optometrist, it is recommended that you have one eye exam per year for children and people 65 years of age and older. The exam is covered by RAMQ, so take advantage of it!

Between the ages of 18 and 65, eye exams can be done every 2 years. However, contact-lens wearers and people with more serious vision problems must be seen annually. 

Book an appointment here with one of our qualified optometrists. 

A first eye exam is recommended before your child’s first day of school (3 to 5 years old), to make sure they have all the tools they need to succeed. 

However, some children have vision problems from birth. If you see that your child has a “lazy” eye or if they seem to have difficulty clearly seeing objects that are near to them, an evaluation of their visual functions can be done starting at 6 months old. 

To learn more 

Do your eyes water? Do they burn or sting? Do you feel like you have sand in your eyes, or does your vision fluctuate throughout the day? If you answered “yes” to any of these questions, you may have dry eye syndrome.

There are several products and treatments available. How can you figure out what might work for you? Read our advice in this article. 

Don't hesitate to book an appointment with one of our optometrists if your symptoms don't seem to be improving.

IMPORTANT: If you experience flashes of light, a sudden loss of vision, or have a foreign object in your eye, contact us right away for an emergency appointment with one of our optometrists.

All of the following symptoms can be considered an eye emergency, depending on their severity: eye pain, vision loss, eye and eyelid discomfort. Feel free to read our article on eye emergencies, or call one of our boutiques to determine if you need to see an optometrist.

It's very simple! Check out your optometrist's availabilities in our real time agenda.

At Doyle, we take great care to provide you with the most comprehensive eye exam possible, which is why it takes about 30 minutes.

An optician is a fully-trained eye care technician. They specialize in fitting glasses, frames and contact lenses. An optometrist is a professional responsible for primary eye care, such as eye exams and prescriptions. They also treat eye emergencies and many eye diseases. Finally, an ophthalmologist is a doctor who specializes in eye care. They are authorized to perform surgical procedures, as well as provide pre-operative and post-operative care.

A referral from a professional is required to see an ophthalmologist. Fortunately, your optometrist can diagnose, treat, and monitor many eye conditions. If your condition requires an ophthalmology evaluation, your optometrist can refer you to a specialist.

Some conditions require additional tests that are not included in the examination fees, and are not covered by RAMQ. In these situations, there may be additional fees. If relevant, your optometrist will discuss with you the importance of getting these tests done.

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Our orders are delivered by Canada Post.

Unfortunately, no. First you must make an appointment with one of our optometrists. They will ensure that you are wearing a comfortable, well-fitting product that gives you the correct amount of oxygenation. You will also need a valid prescription to order contact lenses online. Book an appointment!

Unfortunately, no. You must book an appointment with your optometrist for a new eye exam before you can place your order online. Book an appointment!

Here is how to order your contact lenses online on Doyle's website.

1. Go to: https://www.doyle.ca/en/contact-lenses/products/
2. Select the lenses you usually wear.
3. Indicate the desired number of boxes per eye.
4. Follow the instructions for payment and delivery.

Please note: it is normal that you do not need to include your prescription. Our team will get it from your medical file after your purchase.

You cannot decide to change your type of contact lenses without first talking to your optometrist. Your optometrist must make sure that the product you want to try is well-suited for your eyes, in terms of both comfort and oxygenation. Please note that wearing contact lenses that are not properly adapted to your eyes could have harmful consequences, such as causing a lack of oxygenation to the eyes, irritation, inflammation, or infection in your eyes.

Except for daily lenses which should be thrown out every night, your lenses should be soaked daily in a disinfectant solution that is recommended by your optometrist. This means that you should remove them every single night. Do not store your lenses in water. You should empty your solution and replace it with fresh solution daily. Once you have finished a bottle of disinfecting solution, use the opportunity to change your case as well.

Respect the recommended wearing time (daily, 2 weeks, 1 month) in order to limit the risk of infection and avoid developing an intolerance to your contact lenses. 

*Note that monthly lenses are good for one month after opening, not for wearing 30 times. 

OUR EXPERT TIP: Change your lenses on the first of every month to limit confusion on how long your lenses will last.

To learn more, read our article on contact lens care.

Given the risk of infection and the lack of oxygen to the eyes, it is no longer recommended to sleep with your lenses.

To properly clean your glasses, run them under warm water. Then, using a mild soap, gently massage the lenses and the entire frame to remove grease and other dirt. Avoid hot water and paper towels, which can damage your lenses! Learn more about how to keep your glasses clean and in good condition in our article.

Currently, we have 23 Doyle boutiques serving you from Quebec City to the South Shore. Find out which one is closest to you!

Of course we do! We are always looking for new candidates to complete our various teams. Apply today!

Doyle does not operate under a franchise model, but by association. We are one of the last groups in the industry to be 100% owned by Quebec professionals. Since 2015, we have been partnering with the best independent clinics in Quebec. By becoming co-owners, we can support our local associates while they focus on their practice and their clients. To learn more!

Doyle is a proud Quebec company! In December 1978, optometrist Luc Doyle founded Doyle in the heart of Montreal's historic St. Henri district - a family-owned and operated store that has been serving customers for over 40 years. The founder's son, Patrick Doyle, took over the business in 2015. Keeping the same values, but breathing new life into the group, Patrick has proudly announced the opening of his 21st boutique in December 2021! To learn more about our history, visit our About us page.

We have at heart getting involved in organizations related to youth and health.

Over time, we have joined the Charles-Bruneau Foundation's Major Donors - our contribution has continued since 2014.

For 4 years, we have also partnered with the Breakfast Club of Canada during Black Friday week.

It is in 2023 that we chose to get involved with the Laurent Duvernay-Tardif Foundation. To learn more about the LDT Foundation

Every year, we choose to get involved in a few specific causes that will have significant impact, as evidenced by our partnership the Charles-Bruneau Foundation and Laurent Duvernay-Tardif Foundation.

Our community is at the core of Doyle Optometrists & Opticians, and we are committed to helping our customers achieve their goals. As such, Doyle tries to accommodate as many requests as possible that fit within our annual budgets and the company's values.

Doyle considers sponsorships that are consistent with its values and objectives. We give priority to causes related to:

• Education and youth
• Health and research
• Healthy living
• Entrepreneurship

How the request works:

To facilitate the processing and tracking of your sponsorship request, please email your request to [email protected]. 

Be sure to include the following information:

• Name of your organization
• Date of your event
• Your sponsorship needs
• A description of the event
• A sponsorship plan and any other relevant documents

Please allow up to 4 weeks for processing. Whether our response is positive or negative, you will receive a response to your request. Please do not call for a follow-up before this time.

* In the event of a favorable response, Doyle will need to authorize any promotional material, including images or the company logo.